Refund Policy

We are Miss Luxy, a motivated company specializing in fashion. We strive to be industrious and innovative, offering our customers something they want, putting their desires at the top of our priority list. All our products are imported from overseas directly to your door. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

 

Our Refund Policy applies to all purchases made online at https://www.missluxy.com

What is your refund policy?

The full refund are only given when the item is defective/ damaged and If item has not been received past the 60 days (8 weeks) due to a clerical error on our side.We will be responsible for every mistake on our side. If you have any questions on if you qualify for a refund, please contact us at info@missluxy.com. 

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

No refunds will be issued under the following circumstances:

  1. Buyer no longer wants the items - this is the most common example which we can not honor if we want to continue offering great value at Miss Luxy. The buyer should make sure he or she wants to buy the items before submitting an order, not after.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  3. We do not accept return or refunds if the products were opened or tried on for intimate goods due to hygienic reason.
  4. We do not accept returns or refunds if customer receives the correct product that he/she ordered.
  5. We do not accept returns or refunds if customer changes their mind after receiving their order(s).
  6. We do not offer refunds while product is in transit as it is already on the way. We understand this can be a long time, but it is worth the wait at the competitive prices we offer.

Note that you have to contact us before you initiate any requests. We reserve the right to approve or disapprove your refund requests depending if we see fit with our policy or a violation against our policy.

Faulty Products

For defective or faulty products, please take photos or videos and email us at returns@missluxy.com - we will replace or refund your purchase after confirmation.

Please check to make sure that:

  • The product is new, unused, unwashed and that all original product tags are still attached; and
  • The product you are sending for an exchange/return can not be tried on; and
  • The product is defective or damaged 
  • You must contact us within 3 days of delivery
  • Products that do not meet these criteria will not be considered for a return or exchange.  

Request your Return Authorization emailing returns@missluxy.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the designated address of the warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost ,missing or return packages. Please email proof of postage just in case your order is lost on its way back to Miss Luxy. Send picture of tracking receipt or tracking number. Failure to comply may result in voiding return process. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please do not send your purchase back to our manufacturer but to our warehouse in USA. If you return the item back to the manufacturer, we will not issue a replacement or a refund as it is an unauthorized return.

Buyer will be responsible for paying for your own shipping costs for returning your item. Please, remember the goods are your responsibility until they reach our warehouse in USA .

You can expect to receive your refund WITHIN 7 DAYS of your package return depending on your bank. However, in many cases you will receive a refund more quickly.

 

    When will I receive my refund?

    A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned your item . All intimate or sanitary goods were not opened such as shapewear, panties, swimming suits. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

    Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.

     

    Privacy When Making a Return

    Miss Luxy is committed to protecting your privacy.

    Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

    If you wish to make a return under our Refund Policy please contact returns@missluxy.com 

    By purchasing from our store you solemnly AGREE to our refund policy.